Refund policy

We hope you’ll enjoy using your Musician’s Dice. If something isn’t right, please get in touch and we’ll do our best to help.

Changing your mind

If you buy from us online, you can cancel your order within 14 days of receiving it, without giving a reason.

To let us know you’d like to return an order, email hello@musiciansdice.fun with your name and order number.

Once you’ve told us you wish to cancel, please return the goods to us within 14 days. We’ll provide the appropriate return address when you contact us.

Please take reasonable care of the product while it is with you. You may examine it as you would in a shop, but we may make a deduction from the refund if the product has been handled beyond what is reasonably necessary and its value has been reduced as a result.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We recommend using a postal service that provides proof of posting.

Refunds

Once we receive your return, we’ll refund the amount due within 14 days, using the same payment method used for the original purchase unless otherwise agreed.

Where applicable, we’ll also refund the cost of our standard delivery service. If you chose a more expensive delivery option, such as express delivery, the additional delivery cost is not refundable.

Faulty, damaged or incorrect items

If your Musician’s Dice arrive damaged, are faulty, are not as described, or you receive the wrong item, please contact us at hello@musiciansdice.fun as soon as possible.

We may ask you to send us a photograph so that we can understand what has happened. Where appropriate, we’ll arrange a replacement, repair or refund and cover reasonable return postage costs.

Cancelling before dispatch

If you need to cancel or change an order before it has been dispatched, please contact us as soon as possible at hello@musiciansdice.fun. If we can catch it before it leaves us, we’ll be happy to help.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.