Verzendbeleid

We want your Musician’s Dice to reach you safely and without unnecessary fuss. Here’s what you need to know about ordering and delivery.

Where we ship

Orders placed through musiciansdice.fun are shipped from the United Kingdom.

We currently deliver to the UK, European Union, North America and selected international destinations.

The destinations available for your address, together with the available shipping options and charges, will be shown at checkout.

Processing your order

We aim to prepare and dispatch orders within 1–2 working days.

Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

During particularly busy periods, dispatch may occasionally take a little longer. If there is a significant delay with your order, we’ll do our best to let you know.

Delivery charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any available delivery options will also be shown there, so you can choose the one that suits you.

UK delivery

Estimated delivery times are shown at checkout where available. These are estimates rather than guaranteed delivery dates unless a particular service specifically states otherwise.

Once your order has been dispatched, delivery times may be affected by circumstances outside our control, including postal or courier delays.

International orders

International orders are shipped from the United Kingdom.

At present, we do not collect or prepay import VAT, customs duties or other local import charges on international orders.

Depending on your destination, your order may therefore be subject to local taxes, import duties, customs clearance charges or carrier handling fees when it arrives in your country. These charges are determined by the authorities and/or delivery carrier in the destination country and are the responsibility of the recipient.

You may be contacted by your local postal service, courier or customs authority to arrange payment before your order can be delivered.

We recommend checking the applicable import rules in your country if you are unsure about possible charges before placing an order.

European Union orders

We are happy to ship Musician’s Dice to customers in the European Union.

We do not currently use the EU Import One-Stop Shop (IOSS) scheme. This means that VAT and, where applicable, other import or handling charges may be collected from you when your order enters your country rather than being collected by us at checkout.

We hope to make international ordering even simpler in future and may update these arrangements as our international sales develop.

International delivery times

International delivery times vary according to destination and delivery service.

Customs processing can sometimes cause additional delays after an order has reached its destination country. Unfortunately, these delays are outside our control.

Tracking

Where a delivery service includes tracking, we’ll provide the tracking information when your order is dispatched.

Not all shipping services necessarily include tracking.

If your order hasn’t arrived

If your order appears to be taking longer than expected, please contact us at hello@musiciansdice.fun, quoting your order number, and we’ll look into it.

For international orders, it is worth checking any tracking information and looking out for communications from your local postal service or courier, as they may be waiting for payment of an import charge or further information.

Damaged or incorrect orders

If your order arrives damaged, or we’ve sent you the wrong item, please contact us at hello@musiciansdice.fun as soon as possible.

It’s helpful if you can include your order number and, where appropriate, a photograph showing the problem.

We’ll work with you to put things right.

Delivery address

Please check your delivery address carefully when placing your order.

If you notice a mistake after ordering, contact us as soon as possible. If the order hasn’t yet been dispatched, we’ll do our best to correct it.

Once an order has been dispatched, we may not be able to change its delivery address.

Questions about delivery?

If there’s anything you’d like to know before ordering, email us at hello@musiciansdice.fun.